Administration
| Reception | 45-35-37 | Reception | |
| The Central Dispatch Department (issues relating to lack of water, leaks, a sewer line clogging, and etc.) | 43-34-02 | The Central Dispatch Department (issues relating to lack of water, leaks, a sewer line clogging, and etc.) | 43-34-02 |
| 45-36-86 | 45-36-86 | ||
| 43-39-19 (Sewerage Subunit) | 43-39-19 (Sewerage Subunit) | ||
| 45-36-86 (Water Supply Subunit) | 45-36-86 (Water Supply Subunit) | ||
| 45-36-77 (Water Metering Unit) | 45-36-77 (Water Metering Unit) | ||
| The Customer Service Department (issues relating to changes in the number, address, name of residents, Certificates of no arrears of water and sewerage charges, issue of receipts, debt clarification, and etc.) | 45-35-85 CSD-1 | The Customer Service Department (issues relating to changes in the number, address, name of residents, Certificates of no arrears of water and sewerage charges, issue of receipts, debt clarification, and etc.) | 45-35-85 CSD-1 |
| 45-54-17 CSD-2 | 45-54-17 CSD-2 | ||
| Issuance of Technical Requirements | 45-91-98 (Room No 5, Head Office, the O&M Department) | Issuance of Technical Requirements | 45-91-98 (Room No 5, Head Office, the O&M Department) |
| Director – Berkimbayev Medet Zhaksybaevich | |||
| Chief Engineer – Akhimov Shukirgali Akhimovich | 43-49-01 | Production and technical issues | 43-49-01 |
| Head of the Legal and Personnel Service Department – Chimbayev Tanirbergen Toyshekkanovich | On legal and personnel issues | ||
| Head of the development department-Tutokina Oksana Viktorovna | 45-91-98 | On administrative and legal issues | |
| Executive director – Dauletkulova Gaukhar Myrzabekovna | 45-35-34 | Financial and economic issues | |
| Head of Sales Department – Mazabekov Ruslan Serikovich | 45-38-56 | Customer service issues | |